pk97 Privacy Policy

1. Introduction

pk97 ("pk97", "we", "us", "our") operates the online casino and sports betting platform accessible at pk97.club. We are committed to protecting the personal data of all individuals who interact with our platform, including registered players, prospective users, and visitors to our website. This Privacy Policy ("Policy") describes our practices regarding the collection, processing, storage, and sharing of personal information in connection with the pk97 Services.

This Policy applies to all users of pk97, including players based in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and all other locations from which our platform is accessed. By registering an account or continuing to use pk97 after the effective date of this Policy, you acknowledge that you have read, understood, and agreed to the data practices described herein.

This Policy should be read in conjunction with the pk97 Terms & Conditions, which govern your use of the platform as a whole. In the event of any conflict between this Policy and the Terms & Conditions on a data-related matter, this Policy shall prevail.

2. Data Controller

For the purposes of applicable data protection legislation, pk97 is the data controller responsible for the personal data processed in connection with the pk97 platform. Our designated privacy point of contact can be reached at [email protected]. All data subject requests, privacy enquiries, and complaints should be directed to this address.

3. Personal Data We Collect

pk97 collects the following categories of personal data in the course of providing its Services:

3.1 Identity & Contact Data

• Full legal name as it appears on your government-issued ID
• Date of birth (for age verification — players must be 18+)
• Residential address including city and postal code
• Pakistani mobile number (03XX format) or international equivalent
• Email address (where provided during registration or communications)
• CNIC number and scanned copy or photograph of CNIC (for KYC verification)

3.2 Financial Data

• JazzCash and Easypaisa mobile wallet numbers linked to your account
• Bank account details for HBL, UBL, Meezan Bank, Bank Alfalah, or other bank transfers
• Partial card numbers and payment scheme identifiers (Visa, Mastercard, UnionPay)
• Cryptocurrency wallet addresses where USDT TRC20 is used
• Transaction history, deposit amounts, withdrawal amounts, and PKR balances

3.3 Technical & Usage Data

• IP address and geolocation data derived from IP at the time of login
• Device type, operating system, browser type and version
• Session duration, pages visited, game titles accessed, and bet history
• Login timestamps and access logs retained for security monitoring

3.4 Communications Data

• Content of support tickets, live chat transcripts, and email correspondence with the pk97 team
• Responses to surveys, promotions, or responsible gaming questionnaires

4. How We Collect Personal Data

pk97 collects personal data through the following means:

• Direct submission: Data you provide during account registration, KYC verification, deposit and withdrawal requests, or when contacting our support team.
• Automated collection: Technical data collected automatically when you access pk97.club, including IP address, device identifiers, and session activity via server logs and cookies.
• Third-party providers: Payment verification data received from JazzCash, Easypaisa, and banking partners in the course of processing transactions; identity verification data from KYC service providers where applicable.
• Fraud detection systems: Behavioural and transactional signals collected by our anti-fraud and AML monitoring systems to detect patterns inconsistent with normal player activity.

5. Purpose and Legal Basis for Processing

pk97 processes your personal data for the following purposes, each resting on a defined legal basis:

• Account registration and management — necessary for the performance of the contract between you and pk97.
• Identity and age verification (KYC) — necessary for compliance with our legal and regulatory obligations, and to fulfil our 18+ age restriction requirements.
• Processing deposits and withdrawals — necessary for the performance of the contract; also required for AML compliance obligations.
• Fraud prevention and AML monitoring — necessary for compliance with applicable legal obligations and for the legitimate interests of pk97 in protecting the platform and its players.
• Customer support — necessary for the performance of the contract and for our legitimate interest in maintaining service quality.
• Responsible gaming monitoring — necessary for compliance with responsible gaming obligations and for the legitimate interest of pk97 in protecting player welfare.
• Marketing communications — based on your consent, which you may withdraw at any time by contacting [email protected] or updating your communication preferences in account settings.
• Platform security and technical maintenance — legitimate interest in maintaining a secure and functional service.

6. Data Sharing and Disclosure

pk97 does not sell, rent, or trade your personal data to third parties. We share personal data only in the following circumstances:

• Payment providers: JazzCash, Easypaisa, Pakistani banks, and international card scheme processors receive the minimum data necessary to execute and verify transactions.
• KYC and identity verification partners: Your identity documents and selfie are shared with our KYC verification service providers for identity and age confirmation. These providers are contractually bound to process data only for the purpose of identity verification on our behalf.
• Game content providers: Game studios (Pragmatic Play, PG Soft, JILI, Evolution Gaming, etc.) receive a player token and session identifier to load game content. They do not receive your full identity data.
• Fraud prevention and AML: In cases of suspected fraud, money laundering, or other financial crime, pk97 may share relevant data with financial intelligence units, law enforcement agencies, or regulatory bodies as required by applicable law. This may occur without prior notice to you where doing so would prejudice an active investigation.
• Legal requirements: pk97 will disclose personal data where required to do so by a valid court order, regulatory direction, or other legally binding demand from a competent authority.

7. Data Retention

pk97 retains personal data for as long as necessary to fulfil the purposes described in this Policy, subject to the following minimum retention periods:

• Active account data — retained for the duration of your account registration plus 5 years following account closure, to comply with AML record-keeping requirements.
• KYC documentation — retained for a minimum of 5 years from the date of verification or account closure, whichever is later.
• Transaction records — retained for a minimum of 5 years from the date of each transaction.
• Support communications — retained for 2 years from the date of last interaction, or longer where required in connection with an ongoing dispute or investigation.
• Technical logs — retained for 12 months from the date of generation, except where retained longer for security investigation purposes.

Once retention periods expire, personal data is securely deleted or anonymised so that it can no longer be associated with any individual.

8. Security Measures

pk97 implements and maintains appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• SSL/TLS encryption on all data transmissions between your device and pk97.club
• Encrypted storage of sensitive personal and financial data at rest
• Access controls limiting employee access to personal data on a strict need-to-know basis
• Regular security assessments and penetration testing of platform infrastructure
• Two-factor authentication available to all registered pk97 players to protect account access
• Incident response procedures to detect, investigate, and notify affected parties of personal data breaches where required

While pk97 takes all reasonable steps to safeguard your data, no internet transmission or electronic storage system is 100% secure. You are responsible for maintaining the security of your own login credentials and for notifying pk97 promptly if you suspect any unauthorised access to your account.

9. Cookies and Tracking Technologies

pk97 uses cookies and similar tracking technologies on pk97.club for the following purposes:

• Strictly necessary cookies: Required for core platform functionality including login session management, security token storage, and load balancing. These cannot be disabled without breaking core Services.
• Functional cookies: Remember your language preferences, game view settings, and responsible gaming limit configurations.
• Analytics cookies: Aggregate and anonymised data on page visits, navigation paths, and feature usage to help pk97 improve the platform. Data is processed in aggregate and is not used to identify individuals.
• Fraud and security cookies: Device fingerprinting and session integrity signals used by our fraud detection systems to identify suspicious login patterns.

You may manage cookie preferences through your browser settings. Disabling all cookies may impair your ability to log in to pk97 and use certain platform features. pk97 does not use cookies to serve third-party advertising.

10. Your Data Rights

Subject to applicable data protection legislation, you may exercise the following rights in respect of your personal data held by pk97:

• Right of access: Request a copy of the personal data pk97 holds about you.
• Right of rectification: Request correction of inaccurate or incomplete personal data.
• Right of erasure: Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected — subject to our legal retention obligations under AML and KYC requirements.
• Right to restrict processing: Request that we limit how we use your data in certain circumstances, for example while a rectification request is being assessed.
• Right to data portability: Request your personal data in a structured, machine-readable format where processing is based on your consent or a contract with you.
• Right to object: Object to processing based on our legitimate interests — including direct marketing. We will cease processing for marketing purposes immediately upon receipt of an objection.
• Right to withdraw consent: Where processing relies on your consent (e.g., marketing), withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, contact pk97 at [email protected]. We will respond to all verified data subject requests within 30 days. We may require identity verification before processing a request to protect against fraudulent access to another player's data.

11. Minors

pk97 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If we discover that personal data has been collected from a minor — whether through a false declaration of age or otherwise — we will promptly delete all associated data and close the account. If you believe a minor has registered on pk97, please contact us immediately at [email protected].

12. International Data Transfers

pk97 operates internationally, and certain personal data may be transferred to and processed by third-party service providers (including game content studios and payment processors) whose infrastructure is located outside Pakistan. Where such transfers occur, pk97 takes steps to ensure that appropriate safeguards are in place — including contractual data processing agreements with our partners — to protect your data to a standard equivalent to that applied within our own infrastructure.

13. Changes to This Privacy Policy

pk97 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform functionality. Material changes will be communicated to registered users via the mobile number or email address on file at least 7 days before the change takes effect. The current version of this Policy, along with its effective date, will always be available at pk97.club/privacy-policy. Continued use of pk97 after the effective date of an update constitutes your acceptance of the revised Policy.

14. Contact & Complaints

For all privacy-related enquiries, data subject requests, or complaints regarding pk97's handling of your personal data, please contact us:

Email: [email protected]

We take all privacy complaints seriously and aim to respond within 30 days. If you are unsatisfied with our response, you may have the right to lodge a complaint with the data protection authority relevant to your jurisdiction.